We manually review all submissions to ensure authenticity and prevent spam or fake reviews. Contacting our support team directly allows us to verify your purchase and ensure every published review is from a genuine customer.

Once you submit your review through our support team, it typically takes 1-3 business days to be verified and published on our reviews page. We may reach out if we need any additional details.

We require at least a first name for verification purposes, but you can request to use a pseudonym or just your initials when the review is published. Just let our support team know your preference when you submit.

Yes, we only publish verified purchase reviews. Having your order number handy when you contact us helps speed up the verification process, though it’s not strictly required — we can look you up by name and email.

Absolutely. Just contact our support team with your updated review text and we’ll make the changes. Please allow 1-2 business days for updates to appear on the site.

Yes. We believe honest feedback — both positive and negative — helps other customers make better decisions. As long as your review is genuine, respectful, and relates to your actual experience with the product, we will publish it regardless of the rating.

There’s no strict format required. Simply send us your name, the product you used, your star rating (1-5), and your written feedback. If you’d like, you can also include before/after details or specific results you noticed. Our team will handle the formatting for the website.

Yes, we encourage it! Photos and videos add great value for other customers. You can send images or short clips via WhatsApp or attach them to your email. Please ensure any media is clear and directly related to the product or your results.

If it’s been more than 3 business days and your review hasn’t appeared, please follow up with our support team. It’s possible we couldn’t verify your purchase or needed additional information from you. We’ll look into it right away and get back to you.

You can submit one review per product purchased. If you’ve tried multiple Southern Aminos products, we’d love to hear about each one separately. This helps other customers find relevant feedback for the specific product they’re considering.